You can integrate it with your Aircall account to automatically send out one of these surveys after each call. Nicereply is a CSAT, NPS & Customer Effort Score survey app. It even allows you to dive deep into your conversation analytics and understand what your top-performing agents are doing well or see how a certain keyword is trending over time. It identifies every individual speaker from a conversation along with their talk time, so you can instantly share the most important snippets with your team to let them hear exactly what the customer had to say. See your CATS CSAT hit 100%? Try Klaus for free AvomaĪvoma is an intelligent assistant that helps you transcribe your calls to get summarized notes and actionable insights from every conversation. Want your support interactions to be consistent? Plus, you’ll even be able to collect deep analytics about your support that allow you to make data-driven decisions. You can filter out which tickets you’d like to see, review conversations, and start leaving valuable feedback that helps your agents develop. With Klaus, you can create custom scorecards based on your company’s internal quality standards and start assessing how well your support agents are meeting these criteria. Klaus is a customer service quality assurance platform for reviewing conversations, coaching agents, and boosting customer retention. So without further ado, here are the 9 best Aircall integrations that will take your voice support to the next level. These integrations can help to further boost the quality of phone support you provide.īut which are the very best of the bunch? Well, that’s what we’re going to be looking at today. The name Aircall is almost synonymous with the phrase cloud-based phone system.Īs one of the most-trusted call center platforms, Aircall comes with a host of powerful features like Power Dialer, Call Conferencing, Skill-based routing, IVR, and Real-Time Modifications, which equips you with (almost) everything you need to streamline your phone support.īut for all those extra-special features you need, Aircall offers over 90 integrations with the apps you love and use every day.
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